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Awards 2023

Every Customer is a VIP: How to Consistently Deliver a 5-Star Customer Experience

It doesn’t matter what market sector you’re in, or what you are selling. The fact is EVERY business is capable of delivering a 5-star service. This workshop will help you deliver a 5-Star customer experience every time.

We will explore the essential elements of the customer experience and how to raise the bar on your day-to-day customer service. Your customers will love you for it.

Workshop Includes:

  • Introduction: Why Satisfied is No Longer Good Enough
  • Difference Between 3*, 4* and 5* Service
  • Customer Needs, Wants & Expectations
  • Moments of Truth and Why They Matter
  • Dissatisfied, Satisfied and Highly Satisfied
  • How to Delight Your Customer So They Come Back for More

Lunch will be provided.

Event Details

  • Date & Time: 21 March 2024 from 10:00 - 16:00
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  • Venue: Cumbria Chamber of Commerce, Carlisle
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