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| Buying Organisation | OFFICE OF RAIL AND ROAD |
|---|---|
| Opportunity Type | Private Sector |
| Opportunity Method | Contract Opportunity |
| Notice Type | Notice |
| Nature of Opportunity | Consultancy |
| Contract Description: | The purpose of this research is to consider whether aspects of our current guidance on complaints handling procedures continue to reflect best practice, so that the requirements we place on train companies keep pace with the latest developments and consumer expectations. It should also provide an overview of approaches taken to the regulation of first tier complaints handling in other regulated sectors with an ombudsman scheme which are judged to be suitable comparators to rail, and which we may draw on to inform our own approach to our guidance and approvals role. |
| Website | Visit Website |
| Response Deadline | 10-09-20 17:00 |